Professionals, who provide technical support, perform troubleshooting functions and resolve customer issues are known as Technical Consultants. Consults become highly knowledgeable about the company’s products or applications so that they can assist users, employees, and clients with any issues they may have.
These consultants must possess skills in organization, teaching, and planning so that they can coordinate with departments to conduct training. These departments may include marketing, sales, and information technology. They review and prepare documentation, manuals, and brochures on the capabilities and functions of different applications.